We understand that our members may need to make a payment after the due date at certain times. If you find yourself in that situation, please call one of our Member Services representatives at (866) 226-3372 to make arrangements and find out what your options are.
If you're still unable to pay your utility bill, the following local agencies may be able to help.
Local Organizations Who Can Help
Alamo Area Agency on Aging (through AACOG)
Contact: (866) 231-4922 or (210) 477-3275
Counties: Bandera, Kerr, Kendall and Medina
Bandera County Helping Hand
Contact: (830) 796-8300
Counties: Bandera
Bandera County Silver Sage
Contact: (830) 796-4969
Counties: Bandera and Medina
Community Council of South Central Texas
Bandera & Kerr Counties: (830) 896-2124
Kendall County: (830) 625-6268
Medina County: (830) 584-2100
Community Council of South West Texas
Contact: (830) 278-6268
Counties: Real and Uvalde
Hill Country Daily Bread Ministries
Contact: (830) 755-5200
Counties: Bexar, Kendall, Bandera, Kerr, Comal, Gillespie Uvalde, and Medina.
Hill Country Family Services
Contact: (830) 249-8643
Kendall County
Salvation Army of Kerrville
Contact: (830) 257-3620 or (830) 895-4009
Kerr County
Society of St. Vincent De Paul
Contact: (830) 896-6898
Counties: “Anywhere God’s children are”
Boerne: 830-816-5646
Texas Utility Help
Texas Utility Help can give financial assistance to qualified Texas homeowners and renters with low income. Eligible expenses include electricity, gas, propane, water, and wastewater.
Contact: (855) 566-2057
Monday throughFriday, 8 a.m. to 6 p.m.
Weatherization Assistance (through AACOG)
Contact: (866) 231-4922 or (210) 477-3275
Counties: Bandera, Kerr, Kendall, and Medina
With our Energy Saver program, BEC covers the upfront cost of the energy improvements. Participating members repay the costs, with low interest rates, through their monthly electric bill.
Get low-interest financing for energy efficiency upgrades to your home or business without a credit check.
Upgrade or install a new HVAC system, heat pump, water heater, home insulation, new doors and windows, smart thermostats, and more.
The Low Income Home Energy Assistance Program (LIHEAP) helps keep families safe and healthy through initiatives that assist families with energy costs through federally funded assistance in managing costs associated with home energy bills, energy crises, weatherization, and energy-related minor home repairs.