Fiber internet is a high-speed broadband service which utilizes tiny strands of glass known as optical fibers to transmit data by laser pulses at the speed of light. BEC Fiber’s infrastructure is adaptable to meet the needs of our ever-changing internet requirements. Bad weather doesn’t affect fiber because we are sending light signals over glass making it virtually immune to interference.
Yes, you may change your plan at any time. Please call BEC Member Services (866) 226-3372 option 5 for any plan changes or fill out the service modification form. Please note that service upgrades may require an onsite visit to upgrade premise equipment.
Standard indoor modems will be supplied by BEC Fiber and are included in your monthly plan price. BEC Fiber will install the modem, provide technical support if any problems develop, and replace your modem as needed. If an outdoor modem is required, a BEC router can be leased for $9.95 per month.
No. BEC does not offer cable or TV services. With BEC Fiber, you have endless options to stream the content of your choice. Streaming services must be purchased separately through the streaming provider.
There are 2 primary types of speed tests. Speed to the home and speed to the device.
- Speed to the home: This test measures the speeds from BEC Fibers provisioning server to your ONT. The speeds reflected on this test should be greater than 90% of the service plan that you are subscribed to. You can test the speed of your router by downloading the free myBECfiber app.
- Speed to the device: This test measures the speed from your router to your devices within your home network.
You can test your devices using our custom speed test website.
BEC Fiber subscribers receive free installation to get connected with BEC Fiber. For subscribers who need extra work to bring fiber from the mainline to their home, BEC Fiber can provide the subscriber with an estimate of costs for contractors to run the cable to the home. subscribers receive a $600 credit towards the cost of this construction and would only pay if the total cost is higher than the credit.
myBECfiber is our free mobile application that helps you better manage your network all in the palm of your hands. View a quick snapshot of all the connected devices on your network, set up basic content controls, enable a guest network, and even change your network name and password. Mobile alert notifications give you a heads up about newly connected devices to your network and alert you to suspicious activity. You’ll receive these notifications within the mobile app and can choose to enable additional notifications on your home and lock screens.
myBECfiber also offers an upgraded app which enables 2 features: ProtectIQ and ExperienceIQ. ProtectIQ is a feature within the app that gives an extra layer of security. This added layer of protection ensures that cyberattacks, viruses, and malicious traffic all stay outside your network. Let BEC Fiber work in the background of your router to make sure that your network and connected devices are protected.
ExperienceIQ is an enhanced feature that allows you to take parental controls to the next level. Create profiles for each user in your home, filter out specific websites or applications, and even set time limits to make sure each user is only connected when they should be. Upgrade to your app for $4.95 per month for even more control.
Scan the QR code to download the myBECfIber app now!
Download the Llano myBECfiber App in the App Store or Google Play
Where possible, BEC Fiber will follow the route of your electric utilities. An outside plant engineer will coordinate with you on the best design for the fiber route to your service location.
All service tiers offer unlimited data. The rate at which you can download/upload is determined by the speed plan you’re subscribed to.
Before signing any commitment with BEC Fiber, we recommend that you speak to your provider for information and requirements about successfully fulfilling/canceling your current contract without incurring extra costs.
Fiber Phone, or Voice over Internet Protocol (VoIP), is a method of voice communication via the Internet. VoIP is a clearer form of communication that provides a range of advanced features and functionality. BEC Fiber offers phone service for both residential and commercial purposes. Phone service requires BEC Fiber broadband service.
To locate buried fiber utilities on your property, please call our office at (866) 226-3372 option 5. For all other buried utilities, call 811.
For new construction, BEC recommends applying for fiber Internet when you submit your application for electric service.