Report an Outage

Bandera Electric’s goal is to provide members with reliable electric power, but even the best systems sometimes have bad days. To view current outages, view our online outage map. In an emergency situation, please tune into either Ranch Radio (FM 92.3) or Boerne Radio (FM 103.9 / AM 1500) for important service updates.

How to Report an Outage

• Call us at (866) 226-3372, 24 hours a day, 7 days a week
• Log in to your myBEC account. Using a desktop or mobile device, select “Contact Us” and then report your outage.
• Use the myBEC mobile app and follow the steps below.

For efficiency, our outage system is automated. If you’re calling from a phone number we don’t have on file, our system will give you the option to leave a message. Due to high phone volume during outages, you may not be able to speak to a dispatcher, but your outage will be reported.

Reporting An Outage Using the myBEC App

1. Log in to your myBEC account using the mobile app
2. Tap on “Report an Issue” at the top
3. Tap on “Power Outage”
4. Review the contact information you’d like to provide with your report and tap on “Continue”
5. Select the address of your outage (if you have one account, that account will be selected by default).
   1. Select the type of outage from a dropdown list, or provide your own description.
   2. Select whether you’d like to send dispatch to your current location (this is useful if you’re reporting a down line that is not related to your account).
6. Tap on “Send”

Troubleshooting

Here is a simple checklist that may help if the lights go out at your house.

• Is the problem in your home? An adult needs to check the fuse or circuit breaker panel to see if the problem is confined inside the house. Be sure to check the main breaker. It is generally located outside, near the electric meter.
• Will looking at the meter help? Yes. If the fuses and circuit breakers appear to be okay, look at the meter. When there is power to the meter, it will flash numbers (alternating between the reading and 8’s). If the digital readout is blank, call BEC as this indicates there is no power to the meter.
• Is your neighbor out of power? If you believe the problem is on BEC’s lines, it is a good idea to check with a neighbor to see if they have power. Letting us know if your neighbor is also without power helps the Cooperative pinpoint the problem quicker.
• Does BEC know when there is an outage? Sometimes. BEC has advanced system-monitoring capabilities in all its substations, but this system doesn’t identify every problem. First, check our online outage map to see if it displays a known outage in the area. If it does, report the outage. You may have information the Co-op needs in order to respond properly and quickly.